Returns & Refunds

Damaged Items

We pack your orders with the utmost care to ensure that you receive them in pristine condition. If an unfortunate incident arises that your order is damaged upon delivery, kindly notify us immediately via email (exploreviatge@gmail.com) or Instagram DM. Please include your order number and the appropriate photos/videos of the damaged item so we can send the replacement as soon as possible.

Incorrect Orders Received

Kindly notify us immediately via email (exploreviatge@gmail.com) or Instagram DM. Please include your order number and the appropriate photos/videos of the incorrect item so we can send the replacement as soon as possible. Incorrect item need not be returned. Shipping of replacement due to incorrect orders is free of charge.

Replacements/Refunds

We will only process replacements and refunds in case of orders damaged during delivery or if the incorrect order is sent out.